Help people solve problems together
Plain is the support backbone for some of the world's most ambitious companies. We help customers like Cursor, Sanity, and Granola scale their support operations.
Why you should (and shouldn't) join us
We’re assembling an intentionally small, entrepreneurial and product-centric team. You’ll speak to customers every day, take features from idea to shipped on the same day, and be involved in every aspect of building a company.
Strip it back
Speed wins. But complexity creeps in quietly, and constantly. It’s the invisible hand that fills calendars, muddies decisions and makes products hard to use. So if something feels hard, break it down until it’s simple. If something takes a week to ship, cut it until it’s a day. If there’s a process, consider how to reduce it, rather than expand it. To be fast, we must simplify.
Move with purpose
You are responsible for your own individual impact. That means working on what matters most - not just moving, but moving in the right direction. Before you do the work, understand what work to do. Challenge when you don’t agree. Ask when you don’t understand. Write important things down. Don’t wander, but move with purpose.
Make it nice
Shipping high quality work is how we show respect - to our customers and our team. We do the things no one asked for, but everyone wanted. If a feature merely ticks the box, we make it thoughtful and complete. If a customer proposal feels rushed, we raise the bar until it’s clear and compelling. We don’t settle, we make it nice.
Build a business, not utopia
We believe lasting businesses are built by people who care deeply - about customers, about craft, and about each other. So we hold ourselves to the highest of bars, and align everything - our product strategy, technical decisions, how we sell and support, and how we work together - in service of our customer and the value we create for them. Results over righteousness.
We've helped build some great companies
Open roles
Product development
GTM
DESIGN
Operations
AI
Fast, fair, transparent
We've designed a clear, human interview process designed to help us get to know each other, and get you a decision ASAP.
Part I
Founder call
This is an informal chat aimed at seeing if there’s a high level match for what we and you are looking for. Bring your questions, we’re here to answer them.
Founder
·
30 mins
Part II
Technical interview
Tailored to your role, this interview assesses your skills. For design roles, we might do that by reviewing your work together; for engineering roles we have a take-home exercise; and for marketing and commercial roles we'll do the same.
2 team members
·
1 hour 30 mins
Product thinking
In this interview, we'll be assessing your product sense: How you think about and build products with customer empathy, your ability to work closely with other disciplines like design and operations, and your real-world experience working with product teams.
2 team members
·
1 hour + prep
Part III
Offer
We’ll discuss our offer with you. As a matter of principle, we don’t ever break our compensation bands, but instead try to make sure they’re generous from the outset.
Founder
·
15 mins
Backed by the best
We’re fortunate to be backed by some of the world's best investors, founders and operators — including some of our customers. These are the people we have on speed dial for our hardest problems.
Connect Ventures
Index Ventures
Battery Ventures