Achieve 100% visibility across support and success conversations

Plain’s AI-native Customer Infrastructure Platform brings Slack, email, tickets, and chat into one unified hub—so you never lose context, miss handoffs, or erode customer trust.

Support infrastructure

Collaborate instantly.

With Plain, everyone stays in sync. Support, Success, and Engineering collaborate on every customer conversation, right where work happens—no Slack maze, no missed emails, no more context lost in translation.

Connect your stack to seamlessly create engineering tickets, access customer insights, and sync conversations anywhere

Turn support requests into AI-driven intelligence driving product decisions

Plain let us to go from having to be everywhere all at once, to everything all in one place. All of our support channels, insights, and customer communication in one tool instead of four.

Chris O'Neill

Head of Developer Success

Plain let us to go from having to be everywhere all at once, to everything all in one place. All of our support channels, insights, and customer communication in one tool instead of four.

Chris O'Neill

Head of Developer Success

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AI Knowledge base

Let your Knowledge Base do the talking

Don't let your best product knowledge hide behind menu trees. Plain lets your customers chat with your knowledge base to find answers fast

Plain's dynamic intelligence engine makes support your richest source of product-driven insights and churn signals

AI should never end in "I can't help with that." When a complex issue arises, Plain AI gathers context and passes it off to a human

AI Managed queue

The support queue managed by AI from start to finish

Set the rules, then let Plain capture, label, and triage all incoming issues so you never lose a ticket or miss your VIPs

Don't just give your customers a chatbot.

Plain fully customizable AI Agents let's you define the rules of engagement to let your team move 10x faster without driving customers to the competition.