What is Slack support actually costing you?
Your team handles support requests in Slack every day. None of it shows up in reporting. Here's what it's really costing.
Your Numbers
Channels monitored
Typical for B2B SaaS: 15–50 channels
Messages / day
Mins per message
min
Agent hourly cost
/hr
USA: $28–$40/hr fully loaded
$1,820,000
per year, invisible in your current reporting
Per week
1,000 hrs
Per month
$151,667
Full-time agents
≈ 520.0 FTEs
25 channels × 120 msgs/day × 4 min × $35/hr × 260 days = $1,820,000/yr
Today
With Plain
Hours your team spends on support*
52,000 hrs
52,000 hrs
Hours reclaimed per week
—
0 hrs
Hours visible to leadership
0 hrs
52,000 hrs
Can you see every open customer issue right now?
No
Yes
Can a new hire find what happened with a customer last quarter?
No
Yes
Cost attributable per customer
None
Full
* Plain estimates assume a 25% reduction in time spent on support. Based on structured workflows, thread routing, and eliminating duplicate responses.
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