Help people solve problems together
Plain is the support backbone for some of the world's most ambitious companies. We help customers like Cursor, Sanity, and Granola scale their support operations.
Why you should (and shouldn't) join us
We’re assembling an intentionally small, entrepreneurial and product-centric team. You’ll speak to customers every day, take features from idea to shipped on the same day, and be involved in every aspect of building a company.
Do genuinely great work
We're small, light on process, and hold our work to incredibly high standards on precision, velocity and craft. Building a great product and company is something we take deep pride and joy in.
Build a business, not a utopia
We need to make money to pay the bills, so every decision also needs to be a good commercial decision. Here, you'll be involved in everything from how we build it through how we market it.
Intentionally, proudly small
Small teams move faster, so we're building an intentionally small team. Your role at Plain will be that little bit bigger than it might be elsewhere. You'll wear more hats, and stretch beyond the traditional boundaries of your discipline.
High autonomy, high expectations
We try to hire people with a high amount of integrity and invest a lot of trust in them. We don’t mandate fixed working hours, everyone in the company has access to our company Spendesk, and a personal equipment and productivity budget.
Support is shared
Staying close to customers is both our product and our DNA. You'll speak with customers every day and take features from idea to shipped in less than a day (and sometimes even within the hour).
Complete internal transparency
We want everyone to make good decisions, so we maintain complete internal transparency on everything from founder salaries through to sales performance and company runway.
We've helped build some great companies
Open roles
Product development
GTM
DESIGN
Operations
AI
Fast, fair, transparent
We've designed a clear, human interview process designed to help us get to know each other, and get you a decision ASAP.
Part I
Founder call
This is an informal chat aimed at seeing if there’s a high level match for what we and you are looking for. Bring your questions, we’re here to answer them.
Founder
·
30 mins
Part II
Technical interview
Tailored to your role, this interview assesses your skills. For design roles, we might do that by reviewing your work together; for engineering roles we have a take-home exercise; and for marketing and commercial roles we'll do the same.
2 team members
·
1 hour 30 mins
Product thinking
In this interview, we'll be assessing your product sense: How you think about and build products with customer empathy, your ability to work closely with other disciplines like design and operations, and your real-world experience working with product teams.
2 team members
·
1 hour + prep
Part III
Offer
We’ll discuss our offer with you. As a matter of principle, we don’t ever break our compensation bands, but instead try to make sure they’re generous from the outset.
Founder
·
15 mins
Backed by the best
We’re fortunate to be backed by some of the world's best investors, founders and operators — including some of our customers. These are the people we have on speed dial for our hardest problems.
Connect Ventures
Index Ventures
Battery Ventures