About this event
Support used to mean filing a ticket and waiting. That's changing; the same teams who used to escalate every small fix are now opening the codebase themselves, shipping the change, & moving on. Vicky Firth has watched this shift happen inside Granola's support org firsthand.
What you'll learn
∙ What actually changes when support can vibe-code a fix
∙ How Granola decides what support should touch vs. what stays with engineering, & how that line has moved
∙ The broader shift for customer-facing teams in the AI era: doing more, faster, without losing the closeness to the customer
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