How n8n built an AI-first support strategy with Plain
A conversation with Robert Lord, Support Engineering Manager at one of the fastest-growing companies in Europe.
In AI-powered support, the advantage comes from controlling the workflow underneath the tools. Deciding what to automate, what to route, what to escalate, and where human judgment earns its keep.
Robert Lord, Support Engineering Manager at n8n, has built his team's operation around that principle. In this 45-minute live conversation, Rob will share how n8n approached support as a workflow design challenge, how AI fits into the system they built, and what support leaders can apply in their own environments.
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