This event is fired when labels are added to or removed from a thread.

Schema

View JSON Schema →

Example:

{
  "timestamp": "2023-10-19T21:38:54.335Z",
  "workspaceId": "w_01FXQ6A83FXNN9XA00415VR1XP",
  "payload": {
    "eventType": "thread.thread_labels_changed",
    "changeType": "ADDED",
    "thread": {
      "id": "th_01HD44FHMCDSSWE38N14FSYV6K",
      "customer": {
        "id": "c_01HD44FHDPG82VQ4QNHDR4N2T0",
        "email": {
          "email": "peter@example.com",
          "isVerified": false,
          "verifiedAt": null
        },
        "externalId": null,
        "fullName": "Peter Santos",
        "shortName": "Peter",
        "assignedAt": null,
        "assignedToUser": null,
        "status": "IDLE",
        "statusChangedAt": "2023-10-19T21:24:36.109Z",
        "markedAsSpamAt": null,
        "markedAsSpamBy": null,
        "customerGroupMemberships": [],
        "createdAt": "2023-10-19T14:12:25.142Z",
        "createdBy": {
          "actorType": "system",
          "system": "email_inbound_handler"
        },
        "updatedAt": "2023-10-19T21:26:06.658Z",
        "updatedBy": {
          "actorType": "user",
          "userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
        }
      },
      "title": "Unable to tail logs",
      "previewText": "Hey, I am currently unable to tail the logs of the service svc-8af1e3",
      "priority": 1,
      "externalId": null,
      "status": "DONE",
      "statusChangedAt": "2023-10-19T21:24:36.108Z",
      "statusChangedBy": {
        "actorType": "user",
        "userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
      },
      "statusDetail": null,
      "assignee": null,
      "assignedAt": null,
      "labels": [
        {
          "id": "l_01HD4Y12Q6JJC2BQJRQJVWM5YB",
          "labelType": {
            "id": "lt_01HB81HYXZ2B8QGYCH5YG1AGM8",
            "name": "Account setup",
            "icon": "bug",
            "isArchived": false,
            "archivedAt": null,
            "archivedBy": null,
            "createdAt": "2023-09-26T06:06:52.863Z",
            "createdBy": {
              "actorType": "system",
              "system": "job"
            },
            "updatedAt": "2023-10-02T13:40:17.049Z",
            "updatedBy": {
              "actorType": "user",
              "userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
            }
          },
          "createdAt": "2023-10-19T21:38:54.310Z",
          "createdBy": {
            "actorType": "user",
            "userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
          },
          "updatedAt": "2023-10-19T21:38:54.310Z",
          "updatedBy": {
            "actorType": "user",
            "userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
          }
        }
      ],
      "firstInboundMessageInfo": {
        "timestamp": "2023-10-19T14:12:25.733Z",
        "messageSource": "EMAIL"
      },
      "firstOutboundMessageInfo": null,
      "lastInboundMessageInfo": {
        "timestamp": "2023-10-19T14:12:25.733Z",
        "messageSource": "EMAIL"
      },
      "lastOutboundMessageInfo": null,
      "supportEmailAddresses": ["help@example.com"],
      "createdAt": "2023-10-19T14:12:25.266Z",
      "createdBy": {
        "actorType": "system",
        "system": "email_inbound_handler"
      },
      "updatedAt": "2023-10-19T21:38:54.335Z",
      "updatedBy": {
        "actorType": "user",
        "userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
      }
    },
    "previousThread": {
      "id": "th_01HD44FHMCDSSWE38N14FSYV6K",
      "customer": {
        "id": "c_01HD44FHDPG82VQ4QNHDR4N2T0",
        "email": {
          "email": "peter@example.com",
          "isVerified": false,
          "verifiedAt": null
        },
        "externalId": null,
        "fullName": "Peter Santos",
        "shortName": "Peter",
        "assignedAt": null,
        "assignedToUser": null,
        "status": "IDLE",
        "statusChangedAt": "2023-10-19T21:24:36.109Z",
        "markedAsSpamAt": null,
        "markedAsSpamBy": null,
        "customerGroupMemberships": [],
        "createdAt": "2023-10-19T14:12:25.142Z",
        "createdBy": {
          "actorType": "system",
          "system": "email_inbound_handler"
        },
        "updatedAt": "2023-10-19T21:26:06.658Z",
        "updatedBy": {
          "actorType": "user",
          "userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
        }
      },
      "title": "Unable to tail logs",
      "previewText": "Hey, I am currently unable to tail the logs of the service svc-8af1e3",
      "priority": 1,
      "externalId": null,
      "status": "DONE",
      "statusChangedAt": "2023-10-19T21:24:36.108Z",
      "statusChangedBy": {
        "actorType": "user",
        "userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
      },
      "statusDetail": null,
      "assignee": null,
      "assignedAt": null,
      "labels": [],
      "firstInboundMessageInfo": {
        "timestamp": "2023-10-19T14:12:25.733Z",
        "messageSource": "EMAIL"
      },
      "firstOutboundMessageInfo": null,
      "lastInboundMessageInfo": {
        "timestamp": "2023-10-19T14:12:25.733Z",
        "messageSource": "EMAIL"
      },
      "lastOutboundMessageInfo": null,
      "supportEmailAddresses": ["help@example.com"],
      "createdAt": "2023-10-19T14:12:25.266Z",
      "createdBy": {
        "actorType": "system",
        "system": "email_inbound_handler"
      },
      "updatedAt": "2023-10-19T21:24:51.660Z",
      "updatedBy": {
        "actorType": "user",
        "userId": "u_01H1V4NA10RMHWFBXB6A1ZBYRA"
      }
    }
  },
  "id": "pEv_01HD4Y12QZ1X7FQN2648JCVMN4",
  "webhookMetadata": {
    "webhookTargetId": "whTarget_01HD4400VTDJQ646V6RY37SR7K",
    "webhookDeliveryAttemptId": "whAttempt_01HD4Y15J3HJ2BFDGXTGWSC2XC",
    "webhookDeliveryAttemptNumber": 1,
    "webhookDeliveryAttemptTimestamp": "2023-10-19T21:38:57.219Z"
  },
  "type": "thread.thread_labels_changed"
}