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AGENTIC Infrastructure

Support infrastructure built for AI agents

Your agents need to read threads, send messages, escalate to humans, and close issues. Plain gives them the APIs to do all of it.

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Bring your own model

Connect any model trained on your docs, customer history, and code.

Handles the common cases, escalates the rest

Agents respond to threads directly and hand off to a human when they're out of their depth.

The infrastructure is already there

You write the agent logic, Plain handles the rest – workflows, thread state, routing and more.

HOW IT WORKS

Every action is an API call away

Scoped permissions per agent

Provision a key for each agent with exactly the permissions it needs — read threads, create sessions, resolve approvals, manage tool connections. Nothing more.

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Scoped permissions per agent

Provision a key for each agent with exactly the permissions it needs — read threads, create sessions, resolve approvals, manage tool connections. Nothing more.

LEARN MORE

Agents slot into your existing workflows

The same rules you use to route threads to human agents work for AI agents. Route by channel, customer tier, label, time of day - or even AI prompt.

LEARN MORE

Agents slot into your existing workflows

The same rules you use to route threads to human agents work for AI agents. Route by channel, customer tier, label, time of day - or even AI prompt.

LEARN MORE

Ground every answer in knowledge

One API call gives you back ranked passages from your help center articles and indexed docs. No separate vector store to build or maintain.

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Ground every answer in knowledge

One API call gives you back ranked passages from your help center articles and indexed docs. No separate vector store to build or maintain.

LEARN MORE

CHANNELS

Every channel,
your agent.

Connect your existing channels, interact with them through Plain, and streamline your customer requests.

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Slack

Manage customer requests from your shared Slack channels.

Microsoft Teams

Manage conversations without ever leaving Plain.

Discord

Power support for your Discord community.

Manage customer requests from your shared Slack channels.

Headless Support

Provide a premium support experience for your customers.

Help Center

The home for your customers and knowledge.

Live chat

Integrate chat with your website and app for seamless support

Contact Forms

Bring structure to your in-app requests with custom forms.

Fast growing companies love plain

Take their word for it.

Plain helped us stay organized and responsive as we 100x-ed our users.

Jo Barrow

Chief of Staff @ Granola

We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows .

Daniel Sequeira

Head of Business Operations @ Raycast

With Plain powering our support, we don't have to think about scaling challenges. Everything just works.

Christopher O’Neill

Head of Developer Success @ Stytch

It was night and day. Support engineers were visibly happier using Plain even in the pilot phase.

Peter Hofstee

Global Director, Support Eng. @ Sanity

We cut Enterprise FRT from 1 hour to 12 minutes with Plain.

Ramiro Aznar Ballarin

Support Manager @ Tinybird

Plain allows us to keep our personal approach to support while giving us the structure we need to scale.

Jason Jacob

VP Technical Services @ Buildkite

200+ Eng hours saved

1hr to 12min FRT

Plain helped us stay organized and responsive as we 100x-ed our users.
Jo Barrow
Chief of Staff @ Granola
We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows .
Daniel Sequeira
Head of Business Operations @ Raycast
With Plain powering our support, we don't have to think about scaling challenges. Everything just works.
Christopher O’Neill
Head of Developer Success @ Stytch