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MULTI-CHANNEL SUPPORT

Be where your customers are.

All your channels, all in one place. Your team works from one queue. Your customers stay where they already are.

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Customers reach you where they are

Meet them in Slack, Teams, Discord, Email, or your product — all at once.

Your team works from one place

Every conversation, every channel, in a single structured queue with full tracking.

Full context on every thread

Pull plan, usage, billing, and account state from your systems into the sidebar.

Get closer to your customers

Connect every channel to one central inbox

Route every query, from every channel. SLAs, tiers, labels, priorities, and assignment apply the same way across Slack, Microsoft Teams, Discord, chat, email and more.

Power support with AI
across every channel

Power support with AI across every channel

Auto-labelling, urgency detection, and thread summaries on arrival — regardless of which channel the message came from.

Track and organize your entire queue

Connect your issue tracker, incident management tooling and more. Track everything without leaving Plain, and get notified when something changes.

CHANNELS

Every channel,
one queue.

Connect your existing channels, interact with them through Plain, and streamline your customer requests.

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Slack

Manage customer requests from your shared Slack channels.

Microsoft Teams

Manage conversations without ever leaving Plain.

Discord

Power top-tier support for your whole Discord community.

Scale your email-support with rock-solid reliability.

Headless Support

Provide a premium support experience for your customers.

Help Center

The home for your customers and knowledge.

Live chat

Integrate chat with your website and app for seamless support

Contact Forms

Bring structure to your in-app requests with custom forms.

Fast growing companies love plain

Take their word for it.

Plain helped us stay organized and responsive as we 100x-ed our users.

Jo Barrow

Chief of Staff @ Granola

We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows .

Daniel Sequeira

Head of Business Operations @ Raycast

With Plain powering our support, we don't have to think about scaling challenges. Everything just works.

Christopher O’Neill

Head of Developer Success @ Stytch

It was night and day. Support engineers were visibly happier using Plain even in the pilot phase.

Peter Hofstee

Global Director, Support Eng. @ Sanity

We cut Enterprise FRT from 1 hour to 12 minutes with Plain.

Ramiro Aznar Ballarin

Support Manager @ Tinybird

Plain allows us to keep our personal approach to support while giving us the structure we need to scale.

Jason Jacob

VP Technical Services @ Buildkite

200+ Eng hours saved

1hr to 12min FRT

Plain helped us stay organized and responsive as we 100x-ed our users.
Jo Barrow
Chief of Staff @ Granola
We see Plain as a tool very similar to Raycast. Focused on a great user experience, intelligent workflows .
Daniel Sequeira
Head of Business Operations @ Raycast
With Plain powering our support, we don't have to think about scaling challenges. Everything just works.
Christopher O’Neill
Head of Developer Success @ Stytch