Ari is now called the Customer Agent across our platform, docs, and website to better communicate what the agent does. It’s the AI agent inside Plain that answers your customers autonomously: it reads the whole thread, answers from past threads and the tools connected to Plain, and hands off to a member of your team when it needs to. The agent, its settings, and anything you’ve built with it all work as before, so there’s nothing for you to change.

If you haven't used our Customer Agent, here’s how to get started →