Oct 31, 2025

Personal Queues

You can now create personal queues. With this you get your own view of the queue that focusses on what matters to you. Only handle Technical issues from Enterprise customers or First line support for Free tier, set up your filters and you're good to go.

Personal queue's always contain an assigned to you section so you can see anything assigned to you regardless of topic.

To set this up, go to Settings → Members → Your page and configure this just how you want it.

Designed, built and written by

Jordan Drake

Engineering

Nico Domino

Engineering

Julius Yanik

Design