Back
GTM
Support Engineer
$140k-$160k + stock options + benefits
San Francisco
Sound interesting?
We'd love to hear from you.
Your application will be reviewed by us. We'll get back to you within a week. We can't wait to meet you!
Simon Rohrbach
Co-Founder & CEO
Matt Vagni
CO-FOUNDER & CTO
Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships.
B2B customer support is undergoing a seismic shift. AI is transforming the way companies engage with customers, shifting support from a siloed function to a company-wide effort across Slack, Discord, and in-product experiences. The old way – slow, manual, and disconnected – no longer works.
Some of the world’s most forward-thinking companies – like Stytch, Sanity, and Fly.io – trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI.
We’re a small team and have offices in SF and London. This role is based in our SF office with an expectation of 3+ days/week in person.
We do ask for availability starting around 7am PT to sync with our teammates in Europe — yes, it’s early, and yes, we’ll have coffee ready! The bright side is your afternoons are usually quieter and perfect for heads-down, focused work. We totally get that this schedule isn’t ideal for everyone, so we want to be upfront about it from the start.
What you'll do
This is a great fit if you…
Have a few years of support engineering experience in a startup or technical B2B SaaS product.
Have medium to high technicality; you must be comfortable looking at logs, reading & debugging code, understand how our product works under the hood, and be able to “help yourself” with automations, hacks, improvements.
Have strong opinions on support products; What have you found good, bad, frustrating and how would you improve support products?
Are motivated by customer interactions—you thrive on helping users understand our product and get more value from Plain.
Are incredibly patient—you’ll be working with both technical and non-technical users, and you know how to tailor your communication style for different audiences.
This won't be the right role if you…
Prefer to spend most of your day coding rather than talking to customers—this is primarily a customer-facing role.
Want to focus solely on product or feature development immediately. While this role is technical, it’s not centered on building core product features.
Are uncomfortable with ambiguity. We’re an early-stage company with strong traction, but we’re constantly iterating, learning, and adapting as we grow.
Are looking for a management role. Right now, we’re seeking someone who wants to be a hands-on individual contributor.
Expect the perks of a big company. We offer competitive benefits for a Series A startup, but this role is different from working at an established tech giant.