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Plain's AI executes support work end-to-end

NEW

Plain's AI executes support work end-to-end

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ARI BY PLAIN

Autonomous support where your customers already are.

Ari is built for complex B2B support teams, ready out of the box across 8+ channels. You set its tone, rules, and assignments before it engages customers.

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ThreadsTodo 3

Larkspur GoodsMaya Chen

T-2041Hit our API rate limit

Hey, looks like we just hit our rate limit, why?

EnterpriseOps

Normal12m ago

Driftwave AnalyticsOwen Castillo

T-2042Slack integration not creating threads

Our Slack integration stopped creating threads ~2 hours ago. We didn't change anything.

EnterpriseBug

High2h ago

Kepler SystemsSana Iqbal

T-2043Auto-assigning threads by label

Is there a way to automatically assign threads to different agents based on the label?

EnterpriseProduct question

Normal35m ago

Hit our API rate limit

T-2041

Slack 12m ago

Today

Maya Chen

Hey, looks like we just hit our rate limit, why?

Added labelsOps

Workflow “Assignment Rules” assigned Ari

AriAI agent

Hi Maya, I'm Ari, Plain's AI support agent. If needed, a human teammate is available too.

The API rate limit is 450 requests/min. It applies to all activity using an API key, but activity in the Plain app is exempt.

Use the x-ratelimit-remaining header to understand your usage, and check out: https://help.plain.com/article/rate-limits

Ari used 1 knowledge source

help.plain.com/article/rate-limits

Maya Chen

Ah I understand thanks, how do I get an increase?

AriAI agent

Handing you over to a human teammate who will be able to carry out the rate limit increase.

Ari unassigned themselves

Ari changed status to Needs first response

Trusted by B2B teams to HANDLE 40%+ of volume

Zero to agent in minutes.

Connected out of the box

Ari is already wired into your Plain instance: the inboxes, threads, and tools your team already uses.

Add knowledge

Point Ari at your help center and internal docs. It cites the answer's source, so you can check its work instead of guessing at it.

Test and go live

Try Ari in the Playground: ask it questions in a private chat and see its reasoning. Before allowing it to resolve tickets, run Shadow Mode to see how it behaves on live threads.

Ari acts like an extra pair of hands on our team that never tires of the routine stuff. Its answers stay grounded and accurate since it pulls from the same resources we use in Support, freeing us up to focus on the threads that need a human touch.

Jac Peregrine-Davies

Technical Support Specialist, Raycast

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Watch Video

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1:58

Powerful out of the box. Customizable to your team.

Control which customers Ari helps.

Route Ari to specific customer segments based on revenue, plan, or any data you already track.

Control which customers Ari helps.

Route Ari to specific customer segments based on revenue, plan, or any data you already track.

Every answer shows its work.

Every answer links directly to its source so you can check it before it reaches a customer. Ari applies these learnings to future responses.

Every answer shows its work.

Every answer links directly to its source so you can check it before it reaches a customer. Ari applies these learnings to future responses.

Every answer shows its work.

Every answer links directly to its source so you can check it before it reaches a customer. Ari applies these learnings to future responses.

Ari talks like your team.

Easily set Ari’s tone and define escalation rules to match your brand. No prompt engineering required.

Ari talks like your team.

Easily set Ari’s tone and define escalation rules to match your brand. No prompt engineering required.

Ari talks like your team.

Easily set Ari’s tone and define escalation rules to match your brand. No prompt engineering required.

Ari knows when to take action, and when to stop.

It reads full threads and hands off the moment a human agent joins, ensuring your team and AI always work in harmony.

Ari knows when to take action, and when to stop.

It reads full threads and hands off the moment a human agent joins, ensuring your team and AI always work in harmony.

Ari knows when to take action, and when to stop.

It reads full threads and hands off the moment a human agent joins, ensuring your team and AI always work in harmony.

See how Ari behaves, before your customers do.

See exactly how Ari handles real customer threads, without sending a single message, until you feel confident letting it resolve them.

See how Ari behaves, before your customers do.

See exactly how Ari handles real customer threads, without sending a single message, until you feel confident letting it resolve them.

See how Ari behaves, before your customers do.

See exactly how Ari handles real customer threads, without sending a single message, until you feel confident letting it resolve them.

Ari has earned its place on the team. Our customers get a faster response, our engineers get the threads that need real digging, and nobody waits in a queue for something we could have told them straight away.