You can now create tasks to track lightweight to-do items directly in Plain. Tasks can be assigned to teammates, linked to a company or tenant, and attached to one or more support threads.
This helps you manage follow-ups, internal actions, or reminders alongside ongoing support work. For example, you might create a task to check in with engineering about capacity to support a requested feature.

To start using tasks, head to Tasks via the side nav or hit the T keyboard shortcut anywhere. You can also learn more in our Help Center article.