The next phase of Plain Workflows is here. The new visual builder lets you create multi-step, branching automations on a canvas.

Pick a trigger (manual, or automatic on events like thread created, message added, status changed, and more). Add conditions that branch based on thread properties, customer data, channel, AI evaluation, or custom fields.

Chain actions together: assign threads, set priority, send messages, apply labels, add notes, or fire HTTP requests to external services. Wait steps let you pause for minutes, hours, or days, and cancel early if something changes, like the customer replying.

If you were using workflow rules, they've been auto-migrated into the builder.

To get started, head to Workflows in the sidebar. For a full walkthrough, check out our help center.