Webinar Overview
Resend, the email platform for developers, grew its user base by 3x in 2026, adding millions. As support volume grew with it, the team needed to handle more conversations without compromising customer experience.
Customer Success Engineer Jp Valery built two AI agents and connected them to Plain. One spots known issues, pulls account data, and replies to customers. The other is a local helper that uses Plain's MCP to help the team with conversations the first can’t fully resolve.
In five months, automated resolution more than tripled, from 10% to 33%, with no negative sentiment. Customers get answers to common issues in seconds, and the team saves hundreds of hours a week.
Join Jp on November 11 to learn:
How to decide what to build and what to buy
What Resend's agents do in a real conversation (and how yours can, too)
How new requests move from human approval to full automation
Who should attend: Support, CX, Operations, and Engineering leaders at growing companies who are deciding whether to buy an AI agent or build their own.
Details:
Date: Wednesday, November 11, 2026
Time: 9:00AM PT / 5:00PM UK
Format: 45 minutes, including live Q&A
Included: Everyone who registers gets the recording and Jp's AI agent-building cheat sheet
