Webinar Overview
Most support teams don’t decide how their function operates. They picked a help desk early, or inherited one, and built everything around it. The tool decides how you triage, what you tag, which channels you support, and who you hire next. You pay for that later with multiple data sources, workarounds on workarounds, and lost knowledge when your most experienced person leaves.
The help desk came out of the siloed call center, and that model is finished. A better help desk doesn’t replace it — customer infrastructure does. Your team designs around it, humans and AI agents work together, and you set the strategy. This session covers how to take back control of your support operations.
You’ll learn:
Whether your tooling or business is designing your support function, and what that’s costing you
How to avoid queue pressure, limited time, limited technical access, and the cost of custom work
How to create capacity with automation, so customer growth doesn’t lead to headcount growth
Who should attend: Support, CX, Operations, and Engineering teams with high customer growth, a constraining tool, or a desire to build without technical resources.
Details:
Date: Thursday, September 17, 2026
Time: 9:00AM PT / 12:00PM ET
Format: 45 minutes, including live Q&A. Register to get the recording in your inbox.
