What is Slack support actually costing you?

This calculator puts a number on the time, cost, and headcount your reporting is missing.

Your Best Guess
Total messages / day
Across all your Slack channels
Handle time
min
Reading, context-switching, replying
Hourly cost
/hr
Based on 100 support engineer roles at B2B tech companies
Typical B2B SaaS companies manage 50–200 Slack channels. At 1–2 messages per channel, that's 50–400 messages a day with no reporting.
$130,000
per year, invisible in your current reporting
Per week
41.7 hrs
Per month
$10,833
Full-time agents
≈ 1.0
How it's calculated: messages/day × time × cost × 260 workdays/yr
Today
With Plain
Weekly hours your team spends on Slack support
41.7 hrs
31.3 hrs
Hours reclaimed per week
10.4 hrs
Hours visible to leadership
0 hrs
All of them
Annual cost saved
$32,500
Cost attributable per customer
None
Full
Estimates based on a 25% time reduction. Fly.io saved 200+ engineering hours/year, Northflank cut response times by 50%, and Sanity saw a 120% increase in team satisfaction with Plain.
See how Plain works

trusted by fast-moving teams

Build support your way.

Connect

All conversations in one place — Slack, email, Discord, Teams.

Automate

Workflows to trigger, route, escalate, and resolve.

Build anything

Perfect the customer and rep experience with unlimited extensibility.

Build support your way.

Connect

All conversations in one place — Slack, email, Discord, Teams.

Automate

Workflows to trigger, route, escalate, and resolve.

Build anything

Perfect the customer and rep experience with unlimited extensibility.

Build support your way.

Connect

All conversations in one place — Slack, email, Discord, Teams.

Automate

Workflows to trigger, route, escalate, and resolve.

Build anything

Perfect the customer and rep experience with unlimited extensibility.

Join the teams who rely on Plain to
provide world-class support

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Join the teams who rely on Plain to
provide world-class support

BOOK A DEMO

Join the teams who rely on Plain to
provide world-class support

BOOK A DEMO