Workflows library

The workflows support teams actually run

Auto-triage, SLA escalations, alerts, incident handoffs, and more. Add any of these workflows to your Plain instance.

Triage

Investigate and diagnose new tickets

From Buildkite

Triage

Detect urgent tickets and set priority

From Granola

Triage

Investigate and diagnose new tickets

From Buildkite

Type

Triage

Alerts

Customer Comms

SLAs

Follow-up

Integrations

Trigger

Manual

Automatic

Scheduled

Reset all filters

Triage

Investigate and diagnose new tickets

By Buildkite

Triage

Detect urgent tickets and set priority

By Granola

Alerts

Escalate urgent tickets to on-call via PagerDuty

By Cursor

Triage

Summarize closed tickets

By Buildkite

Triage

Route new chats to your AI agent

By Plain

Customer Comms

Identify product champions from recent tickets

By Plain

Alerts

Spot weekly support trends and post Slack digest

By Plain

Triage

Hand off tickets from AI to human

By Plain

Integrations

Triage feature requests and log to Linear

By Plain

Customer Comms

Suggest a reply when linked work is done

By Plain

Alerts

Detect incidents and alert in Slack

By Plain

Join the teams who rely on Plain to provide world-class support

Join the teams who rely on Plain to provide world-class support