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Triage

Label and prioritize new tickets with AI

Plain

WHAT THIS WORKFLOW DOES

This workflow labels and prioritizes every new ticket as it arrives. AI reads the customer's first message, applies the labels that fit from the ones your team already uses, and sets a priority from low to urgent, so your team starts from a queue that is already sorted.

Explore more workflows

Triage

Detect urgent tickets and set priority

By Granola

Triage

Investigate and diagnose new tickets

By Buildkite

Triage

Summarize closed tickets

By Buildkite

Join the teams who rely on Plain to provide world-class support

Join the teams who rely on Plain to provide world-class support