Plain supports Discord, Slack and Email notifications. Notifications are also divided into Workspace Notifications and Personal Notifications.
Workspace notifications are global to your workspace via Slack and/or Discord. They are typically used to notify you as a team of a new support request or other activity.
We recommend setting up a shared channel like #support and then having all workspace notifications go there.
You can configure workspace notifications in Settings → Workspace.
Personal notifications are via Slack or Email. We recommend setting up notifications here to be notified of threads you are assigned to.
You can configure personal notifications in Settings → Workspace.
When you use personal Slack notifications they will be delivered in the Plain Slack App direct message channel with you.