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Connect your Jira workspace to Plain to track feature requests and bugs reported by customers. Link a Jira issue to any thread and get automatically prompted to follow up when the issue is resolved.

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Setup

  1. Go to Settings → Integrations → Jira
  2. Connect your Jira workspace

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Linking threads to Jira issues

Once connected, open any thread and use the Thread links panel in the sidebar or press i to create a new Jira issue or link an existing one. When the Jira issue is completed, canceled, or deleted, the thread automatically moves to Close the Loop. To use all features of the Jira integration, including selecting assignees, users need the Browse users and groups permission in their Jira workspace.