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Connect your Shortcut workspace to Plain to track feature requests and bugs reported by customers. Link a Shortcut story to any thread and get automatically prompted to follow up when the story is resolved.

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Setup

  1. Go to Settings → Shortcut
  2. Connect your Shortcut workspace

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Linking threads to shortcut stories

Once connected, open any thread and use the Thread links panel in the sidebar or press i to create a new Shortcut story or link an existing one. When the story is completed, canceled, or deleted, the thread automatically moves to Close the Loop.