Enterprise support built for scale, designed for speed.
Your customers have moved to different channels, but your platform hasn’t. Consolidate Slack, email, portal into one lightning fast platform that’s so good, your team will thank you for it.
Slack support built for scale
Support your customers better than your competitors ever could on our Slack native platform.
Granluar SLAs? No problem
Set up SLAs for first response or next response time, and customize them at whatever level of granularity you need. Track breached threads and overall SLA compliance directly from Plain. Configure SLAs to match the needs of your team – and your enterprise customers.
One platform for all your customer channels
The fastest, most enjoyable email support
Enterprise companies usually need access to email support – and you won't get better email support than Plain. It's rock-solid, incredibly fast, and takes away the pain points of traditional email support.
Structure queries however you need with in-app forms
Structure every support request you receive, while giving your customers an on-brand, seamless experience with natively embedded contact forms – in a format that's quick and easy for your team to prioritize.
Bring your own channels with our robust API
Plain is built with flexibility at the forefront, so if you can think it, you can build it with Plain. Think up your ideal support stack, and build it today.
The fastest platform for enterprise support
When we say Plain is built for speed, we really mean it. Enjoy 100ms interactions, no loading spinners, bulk email sending, snippets, and a keyboard-driven UI filled with delightful shortcuts your team will love.
Data at your fingertips
Show any customer data, from any system. In real-time
Cut the clicks. With just a few lines of code, Plain shows you customer data from any system in your stack, directly in your support thread.
A data model as unique as your company
Thread fields in Plain are a really flexible way of extending the metadata and customer context that appear on your customer threads. Built as a core part of Plain's data model, they're completely extensible and customizable to your needs.
Context where you need it
Log key events from your own product within Plain – create proactive support requests when customers run into errors, or log relevant data once they've already reached out. Support your customers better and faster, with the full context of what's happened and why, directly in your support requests.
Insights wherever you look
Your team can view key insights throughout the entire Plain app. Spot trends, identify issues, and ensure every customer is getting the right level of support depending on the tier they're on, or whether they're an enterprise customer or not. If you find yourself constantly asking – are we prioritizing our support requests correctly? What product areas are creating most of our volume? What companies are we speaking with the most? Then Plain's insights will work for you.
Support at scale
Built to integrate seamlessly with your own systems, Plain facilitates you providing the best support to your customers as you scale. With the headless portal and in-app forms, you can ensure that where and how your customers submit their issues completely matches your UI and branding. Built for scale, designed for speed.
Security beyond SOC2
We're SOC2 and GDPR compliant, and take security very seriously at Plain. Every one of your customers, as well as your team, can rest assured that their data is secure – just ask our customers that trust us with theirs.
Keep all your customers in the loop
Connect your company Slack to Plain broadcasts and never miss an opportunity to share your wins with your customers again. A free, standalone app, brought to you by Plain.
Trusted by world class support teams
Join the teams who rely on Plain to provide world-class support to their customers.
We love Plain. It's made us faster and enabled top-notch support for more folks, all leveraging our own tools and data. The speed and adaptability of the team stand out, evolving with us to better serve our customers.
Rodney Urquhart
Head of Developer Success
Before Plain, support was siloed. With Plain, support has become a team sport. We have one consolidated platform and all the context that we need. Plain has helped us to feel more connected to customers than ever before.
Neil Jagdish Patel
CEO
Thanks to Plain, we’re moving towards our goal of building a frictionless support experience way faster. That would have been impossible with any other solution. We're here now and not one year later because of Plain.
Ray Chen
Support Engineer
