Autoresponders

To set up an autoresponder go to Settings → Autoresponder

An autoresponder can be useful in situations of acute support load, such as during incidents, or to confirm you received a support request and manage expectations with customers.

Autoresponder messages are best kept short and personable without too many links or formatting. Messages which are too long and scripted will often just be ignored as they are too obviously automated.

You can also leverage Plain’s powerful API and webhooks to build custom interactive autoresponders, see Thread autoresponders for more details.