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Top Issues shows which Linear and Jira issues are generating the most customer threads. It’s useful when you want data on what to prioritize, rather than going by gut feel.

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How to access

Go to Insights in the left-hand sidebar and click Top issues.

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What you’ll see

Issues from your tracker (Linear or Jira) are ranked by the number of linked support threads. For each issue you can see:
  • The number of linked threads
  • A breakdown by tier, so you can weigh impact by customer segment
  • The companies asking about it

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Linking threads to issues

From any thread, open the thread detail panel and link it to a Linear or Jira issue. That thread then counts toward the issue’s total in Top Issues.

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When to use it

Top Issues is useful for sprint planning, escalation decisions, and making the case to the product team for which fixes matter most.