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Route threads from your security@ email address using AI to separate vulnerability reports from general inquiries.
Triage security emails with an AI prompt condition in Plain

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Setup

  1. Trigger: Set to Automatic, event: Thread created.
  2. Step 1 (Condition): Support email equals security@yourcompany.com.
    • No: End the workflow.
    • Yes: Continue.
  3. Step 2 (Condition): AI prompt match with: “This is a security vulnerability report or disclosure”.
    • Yes: Continue to Step 3.
    • No: Skip to Step 5.
  4. Step 3 (Action): Set priority to Urgent.
  5. Step 4 (Action): Assign to user. Select your security lead. End this branch.
  6. Step 5 (Action): Apply labels. Select Security - General.
  7. Step 6 (Action): Assign to team. Select your security team.