Skip to main content
Once a broadcast starts sending, its page becomes a report that updates live while the send is running. The report has four parts: delivery counts, the recipient list, reactions, and the threads customers started by replying.

​
Delivery

Four counts, taken from one snapshot so they always add up:
  • Recipients: total channels this send targeted
  • Delivered: messages Slack confirmed
  • Pending: waiting to be posted, or mid-post
  • Failed: will not arrive
A send that reaches some channels and not others finishes as Partially sent, which is deliberately distinct from Sent.

​
Recipients

Every channel the send targeted, with a status icon each. The list keeps the name each channel had when the send resolved, so renaming a channel afterwards doesn’t rewrite the record of where a message went. Hover a failed channel to see why. Plain reports these reasons: Failures shown here are final. Anything worth retrying was already retried automatically before it landed in this list.

​
Reactions

Emoji reactions on the messages this broadcast posted, totaled across every channel. The count keeps updating after the send finishes. It’s a readout only, so you can’t react from here.

​
Threads

Every Plain thread created when someone replied to one of this broadcast’s messages, newest first. These behave like any other thread: assign them, label them, reply to them. A broadcast creates a thread only when someone replies, not one per customer.

​
Resources