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The Ari Playground is a private and ephemeral chat for testing Ari against your workspace’s real knowledge and settings, without touching a live customer thread. Every turn runs the production agent, and actions that the agent takes are displayed as traces in the chat, to help you better understand how the agent works and how it arrived at its action. Go to AI → Ari → Playground to use the feature.

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Uses

Use the playground to:
  1. Try out Ari to better get a feel for the agent
  2. Understand how the agent operates and makes decisions
  3. Understand how the agent searches for and uses Knowledge Sources
  4. Build trust in Ari before enabling it
  5. Testing
  6. Debugging an issue seen out in the wild when Ari was replying to customers

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Reporting issues

Copy the session ID (top right) and share it with the Plain team. They can use this ID to understand the full trace of every turn in the agent session.

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FAQ

  • Conversations are ephemeral: refresh, reset, or leaving clears everything by design
  • Each session is limited to 40 messages per session