BCC email addresses - Plain Docs

If you want to keep a record of all the emails your team send to customers, you can set up BCC email addresses.

How it works

When you configure BCC email addresses in your workspace’s Email Settings, we’ll automatically include them in the BCC field of every outgoing message to at least one customer. This applies to all emails sent from your workspace members to customers. You can use up to five different email addresses.

Why is this useful

You could use this feature in order to maintain an archive of all customer communications for compliance or auditing purposes. You could also feed all outbound emails to an external system, like a CRM.