Locking threads

Locking a thread permanently closes it. Once locked, no one on your team can reply to it. If a customer replies to a locked thread, Plain automatically creates a new thread so the conversation can continue.

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Lock a thread

There are three ways to lock a thread:

• Open the thread, click the overflow menu in the thread header, and select Lock thread.
• Right-click the thread in the thread list and select Lock thread.
• Open the command palette with ⌘ + K, search for Lock thread, and select it.

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What happens when you lock a thread

• The thread status changes to Done.
• Replies are disabled for your team.
• The lock is permanent. Threads cannot be unlocked.

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Automate thread locking with workflows

You can lock threads automatically using workflows. Two options are available:

• Condition: Thread is locked
• Action: Lock thread