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The Decimal integration connects AI Support Engineers to your Plain workspace, autonomously resolving technical support tickets by reading your source code, logs and documentation. Built specifically for technical support teams, Decimal combines Plain threads and Help Center articles with its understanding of your product, tracing each question back to the source it answered from. Resolution steps are posted on threads directly in Plain, so your team sees them without changing how they work.

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How to set it up

In Plain:
  1. Go to Settings > API keys
  2. Create a new API key with the necessary permissions
  3. Copy the key and paste it into the Decimal configuration
In Decimal:
  1. Go to Integrations: Go to the Integrations page in the sidebar.
  2. Click Plain: Click on the Plain integration row to open the configuration modal.
  3. Provide your API key: Enter your Plain API key.
  4. Connect: Click Connect to save the configuration.
Chat Widget Escalation Once connected, Plain can be selected as an escalation target for Chat Widgets. When a customer escalates a conversation, a new Plain thread is created with the full chat history. Check out Decimal’s Plain integration docs for full setup instructions. For a general overview of how AI agents work in Plain (machine users, webhooks, agent status), see Using your own agent.