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The Inkeep integration brings AI-powered support directly into your Plain workspace, helping B2B support teams triage and respond faster, with less manual effort. Keep, Inkeep’s support copilot, is available via API in Plain. With its Smart Assist mode, it analyzes the thread you’re viewing and generates intelligent, context-aware suggestions to keep the conversation moving.

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Knowledge sources

Keep works with more than your public documentation. It can also draw on private content:
  • Public docs & Help Center: your published documentation and Help Center articles
  • Historical support tickets: past conversations and resolutions from your support history
  • Slack conversations: messages from internal Slack channels relevant to the topic
This means Keep’s suggestions are grounded in how your team resolves issues, not only in your public docs.

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Prehook for dynamic context

Inkeep supports a prehook that lets you provide dynamic, per-ticket context to the copilot. When a support agent clicks Smart Assist, Inkeep makes a request to an API route of your choosing. Your API route returns custom information and instructions that are added as context for the copilot to consider: for example, pulling in customer-specific data like plan details or feature flags.

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How to set it up

Check out Inkeep’s docs for full setup instructions. At a high level, you’ll configure Inkeep with your Plain API key and set up the copilot to appear as a customer card within your Plain workspace. Any sensitive information like API keys is encrypted at storage.