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The Parahelp integration connects your Parahelp customer agent to your Plain workspace, resolving complex support tickets end-to-end by using your tools (like Stripe, Slack, and Linear), knowledge, and procedures. Parahelp is purpose-built for fast-moving tech companies. In addition to resolving complex support tickets, Parahelp also automates support operations (e.g., updating docs, identifying bug report patterns, and syncing with Linear).

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How to set it up

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Adding Parahelp as a team member

  1. Contact the Parahelp team to set up your agent. Once you’re ready to connect to Plain:
  2. Go to “Settings” → “Members”
    Adding Parahelp as a team member, step 1
  3. Click “Invite member”
    Adding Parahelp as a team member, step 2
  4. Under “Email”, enter [company]@parahelp.com
  5. Set the role to “Admin”: this permission allows Parahelp to connect to the Machine user.
  6. Click “Send invite.”
These permissions allow Parahelp to set up a Machine user and enable the AI agent to transfer tickets to team members. For a general overview of how AI agents work in Plain (machine users, webhooks, agent status), see Using your own agent.