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The Duckie integration help B2B SaaS support teams resolve technical tickets faster by connecting to your existing tools and knowledge sources. Capabilities

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How to set it up

Step 1: Get API Credentials
  1. Go to your Plain workspace settings.
  2. Go to API keys.
  3. Create a new API key with full permissions.
  4. Copy the Workspace ID and API key.
Step 2: Connect in Duckie
  1. Go to Settings → Connections in Duckie.
  2. Find Plain and click Connect.
  3. Enter your details:
    • Workspace ID: Your Plain workspace ID
    • API key: The key you created
  4. Click Connect.
Step 3: Using as a Deployment Trigger Deploy an agent to respond to Plain threads:
  1. Go to Deploy
  2. Click Create Deployment
  3. Select your agent
  4. Choose Plain as the trigger
  5. Configure events:
    • New thread: When a customer starts a conversation
    • Customer reply: When a customer responds

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Available tools

Check out Duckie’s Plain integration docs for full setup instructions. For a general overview of how AI agents work in Plain (machine users, webhooks, agent status), see Using your own agent.