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Your Slack support experience should feel like an extension of your brand, not a third-party tool. Plain lets you customize your Slackbot name and logo, so every interaction feels familiar, professional, and on-brand.
Customize your Slack bot in Plain

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Customizing your Slack bot

1

Set your logo and public name in Plain

Go to Settings → General in Plain, upload a logo, and set your public name. This is your company name.
2

Rename the bot in Slack (optional)

In Slack, go to Configuration → Bot User, click Edit, and change the name.
The name set in Plain’s workspace settings takes precedence over the one set in Slack.