Queries
heatmapMetric
Fetch a named heatmap metric for the workspace, distributing activity across a 7-day × 24-hour
grid (Monday–Sunday, hour 0–23 UTC). Each cell reports the thread count, its share of total
volume as a percentage, and the list of thread IDs. Use this to identify peak support hours
during a date range. Requires metrics:read.
QUERY
heatmapMetric(name: String!, options: HeatmapMetricOptionsInput): HeatmapMetricArguments
name
String!
required
options
Returns
days
[[HeatmapHour!]!]!
7 elements (Monday=0 … Sunday=6), each containing 24 hourly buckets (hour 0–23 UTC).
Query
Variables
Response
Query
Variables
Response

