Types
ServiceLevelAgreementStatus
The lifecycle status of an SLA tracker for a given thread.
enum
ServiceLevelAgreementStatusValues
PENDING
The SLA is active and the deadline has not yet been reached.
IMMINENT_BREACH
The SLA deadline is approaching; a breach is imminent based on the configured beforeBreachMinutes action.
BREACHING
The SLA deadline has passed and the SLA has not yet been met.
BREACHED
The SLA deadline passed without being met, and the tracker was subsequently completed.
ACHIEVED
The SLA was met within the deadline.
CANCELLED
The SLA was cancelled for this thread, e.g. because the thread's tier or priority changed after creation.
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