Types
ServiceLevelAgreementStatus
The lifecycle status of an SLA tracker for a given thread.
enum
ServiceLevelAgreementStatusValues
PENDING
The SLA is active and the deadline has not yet been reached.
IMMINENT_BREACH
The SLA deadline is approaching; a breach is imminent based on the configured beforeBreachMinutes action.
BREACHING
The SLA deadline has passed and no compliant response has been sent yet.
BREACHED
The SLA deadline passed without a compliant response and the thread was subsequently resolved.
ACHIEVED
A compliant response was sent within the SLA deadline.
CANCELLED
The SLA was cancelled for this thread, e.g. because the thread's tier or priority changed after creation.