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enumTimeSeriesMetricName

Values

threads_created_count
threads_first_response_time__p50
deprecated
Use `threads_first_response_time` (percentile defaults to 50).
threads_first_response_time__p90
deprecated
Use `threads_first_response_time` with `percentile: 90`.
threads_status_count__todo
threads_status_count__done
threads_status_count__snoozed
threads_resolution_time__p50
deprecated
Use `threads_resolution_time` (percentile defaults to 50).
threads_resolution_time__p90
deprecated
Use `threads_resolution_time` with `percentile: 90`.
threads_time_customer_waiting__p50
deprecated
Use `threads_time_customer_waiting` (percentile defaults to 50).
threads_time_customer_waiting__p90
deprecated
Use `threads_time_customer_waiting` with `percentile: 90`.
threads_status_transitions_count__todo
threads_status_transitions_count__todo_with_created
threads_status_transitions_count__done
threads_status_transitions_count__snoozed
threads_time_between_follow_up_responses__p50
deprecated
Use `threads_time_between_follow_up_responses` (percentile defaults to 50).
threads_time_between_follow_up_responses__p90
deprecated
Use `threads_time_between_follow_up_responses` with `percentile: 90`.
threads_time_between_all_responses__p50
deprecated
Use `threads_time_between_all_responses` (percentile defaults to 50).
threads_time_between_all_responses__p90
deprecated
Use `threads_time_between_all_responses` with `percentile: 90`.
threads_csat__percentage
threads_csat__count
agent_messages_sent_count
agent_threads_first_response_time__p50
deprecated
Use `agent_threads_first_response_time` (percentile defaults to 50).
agent_threads_time_between_follow_up_responses__p50
deprecated
Use `agent_threads_time_between_follow_up_responses` (percentile defaults to 50).
agent_threads_resolution_time__p50
deprecated
Use `agent_threads_resolution_time` (percentile defaults to 50).
agent_threads_assignment_transitions_count
agent_threads_status_transitions_count__todo
agent_threads_status_transitions_count__done
agent_threads_status_transitions_count__snoozed
agent_threads_csat__percentage
agent_threads_csat__count
threads_first_response_time

Duration metrics whose percentile is chosen at request time via the percentile input field (default P50). These replace the deprecated __p50/__p90 variants above.

threads_resolution_time
threads_time_customer_waiting
threads_time_between_follow_up_responses
threads_time_between_all_responses
agent_threads_first_response_time
agent_threads_time_between_follow_up_responses
agent_threads_resolution_time