Autoresponder

Priority order used to determine which autoresponder fires first when multiple autoresponders match a thread. Lower values are evaluated first.

The message sources (e.g. EMAIL, CHAT) this autoresponder applies to. A thread must be created from one of these sources for the autoresponder to be eligible.

Additional conditions that must all be satisfied for the autoresponder to fire, such as the thread being in a specific tier, outside business hours, or having a particular label.

Plain-text version of the reply body sent to the customer.

Optional Markdown version of the reply body. When present, it is used instead of textContent for channels that support rich formatting.

Whether this autoresponder is active. Disabled autoresponders are stored but never triggered.

Number of seconds to wait after thread creation before sending the auto-reply. A value of 0 means the reply is sent immediately.