Types
TotalResolutionTimeServiceLevelAgreement
An SLA that tracks the time from thread creation until the thread is marked Done, including after it is reopened. Reopening a very old thread can immediately breach this SLA.
object
TotalResolutionTimeServiceLevelAgreementImplements
Fields
id
ID!
totalResolutionTimeMinutes
Int!
This SLA will breach if the thread is not marked Done within this many minutes of creation, including time after it is reopened.
pauseOnStatusDetailTypes
The thread status details that pause this total-resolution-time clock. Empty means the clock never pauses. Defaults to waiting for the customer.
useBusinessHoursOnly
Boolean!
businessHoursSchedules
The business hours schedules this SLA is tracked against. Empty if the SLA is tracked 24/7.
threadPriorityFilter
[Int!]!
threadLabelTypeIdFilter
breachActions
[BreachAction!]!
createdAt
createdBy
updatedAt
updatedBy
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