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inputServiceLevelAgreementPolicyTargetInput

Fields

type
ServiceLevelAgreementType!
required

The type of target. A policy can hold at most one target of each type.

minutes
Int!
required

This target will breach if the SLA is not met within this many minutes.

warnBefore
ServiceLevelAgreementWarnBeforeInput!
required
businessHoursScheduleIds
[ID!]

The business hours schedules to track this target against. Leave it out or pass an empty array for the target to be tracked 24/7; leave it out when updating and the target keeps the schedules it already has.

pauseOnStatusDetailTypes
[ServiceLevelAgreementPauseStatusDetailType!]

The thread status details that pause the resolution-time clock. Only valid when type is FIRST_RESOLUTION_TIME or TOTAL_RESOLUTION_TIME. Defaults to [WAITING_FOR_CUSTOMER]. Pass an empty array to keep the clock running.