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enumThreadMetricGroupBy

Values

ASSIGNEE

The thread's assignee. Groups a thread under each distinct user who is its current primary or additional (secondary) assignee. Requires metricsAgent:read.

COMPANY

Messaging channel the thread originated from (e.g. email, chat, Slack).

CUSTOMER_GROUP
LABEL_TYPE
MESSAGE_SOURCE

Source system of the thread's messages (e.g. EMAIL, SLACK, API).

PRIORITY
TENANT
TENANT_FIELD

A custom field attached to the thread's tenant. Requires subKey set to the field's external ID.

THREAD_FIELD

A custom field attached to the thread. Requires subKey set to the field key.

TIER