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inputServiceLevelAgreementInput

Fields

firstResponseTimeMinutes
Int

Set this to configure the firt response time SLA.

nextResponseTimeMinutes
Int

Set this to configure an SLA for next responses.

threadPriorityFilter
[Int!]

This SLA can only be applied to a thread if it has one of these priority values. If not provided, it defaults to all priorities (0, 1, 2 and 3).

threadLabelTypeIdFilter
ServiceLevelAgreementThreadLabelTypeIdFilterInput

This SLA can only be applied to a thread if it has one or all of these label types. If not provided, the filter is not applied.

useBusinessHoursOnly
Boolean!
required

If true, the SLA will only be tracked during your workspace's business hours. If false, the SLA will tracked 24/7.

breachActions
[BreachActionInput!]!
required

The actions to take when the SLA is about to breach and when it breaches.