Tier

The name of this tier.

The external ID of this tier. You can use this field to store your own unique identifier for this tier. This must be unique in your workspace.

The color to assign to this tier, given by its hex code (e.g. #FABADA). This color is used in Plain's UI to represent this tier.

If true, this tier will be applied to all threads that do not match any other tier. Only one tier can be the default tier.

Any thread created in this tier will have this priority by default, unless a different priority is specified while creating it.

Any thread created in this tier will have this priority by default, unless a different priority is specified while creating it.

If true, this tier was automatically created based on tenant field values and should not be manually modified.

The paginated list of tenant and company members that belong to this tier.

The SLAs attached to this tier that define first-response and next-response time targets for threads.