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inputUpdateServiceLevelAgreementInput

Fields

serviceLevelAgreementId
ID!
required

The ID of the SLA to update.

firstResponseTimeMinutes
IntInput

This SLA will breach if it does not receive a first response within this many minutes. May only be provided if the service level agreement is a first response time SLA.

nextResponseTimeMinutes
IntInput

This SLA will breach if it does not receive a next response within this many minutes. May only be provided if the service level agreement is a next response time SLA.

threadPriorityFilter
IntArrayInput

This SLA can only be applied to a thread if it has one of these priority values. If not provided, it defaults to all priorities (0, 1, 2 and 3).

threadLabelTypeIdFilter
ServiceLevelAgreementThreadLabelTypeIdFilterInput

This SLA can only be applied to a thread if it has one or all of these label types. If not provided, the filter is not applied.

useBusinessHoursOnly
BooleanInput

If true, the SLA will only be tracked during your workspace's business hours. If false, the SLA will tracked 24/7.

breachActions
[BreachActionInput!]

The actions to take when the SLA is about to breach and when it breaches.