Query
query ServiceLevelAgreementPolicy($serviceLevelAgreementPolicyId: ID!) {
serviceLevelAgreementPolicy(serviceLevelAgreementPolicyId: $serviceLevelAgreementPolicyId) {
id
name
description
targets {
id
type
minutes
warnBefore {
minutes
}
pauseOnStatusDetailTypes
businessHoursSchedules {
id
name
slots {
__typename
}
createdAt {
__typename
}
createdBy {
__typename
... on UserActor {
__typename
}
}
updatedAt {
__typename
}
}
}
createdAt {
unixTimestamp
iso8601
}
createdBy {
__typename
... on UserActor {
userId
user {
__typename
}
}
}
}
}Variables
{
"serviceLevelAgreementPolicyId": "id"
}Response
{
"data": {
"serviceLevelAgreementPolicy": {
"id": "id",
"name": "string",
"description": "string",
"targets": [
{
"id": "id",
"type": "FIRST_RESPONSE_TIME",
"minutes": 1,
"warnBefore": {
"minutes": 1
},
"pauseOnStatusDetailTypes": [
"WAITING_FOR_CUSTOMER"
],
"businessHoursSchedules": [
{
"id": "id",
"name": "string",
"slots": [
{
"__typename": "BusinessHoursSlot"
}
],
"createdAt": {
"__typename": "DateTime"
},
"createdBy": {
"__typename": "UserActor"
},
"updatedAt": {
"__typename": "DateTime"
}
}
]
}
],
"createdAt": {
"unixTimestamp": "string",
"iso8601": "string"
},
"createdBy": {
"__typename": "UserActor",
"userId": "id",
"user": {
"__typename": "User"
}
}
}
}
}Queries
serviceLevelAgreementPolicy
Returns a single SLA policy by its Plain ID. Returns null if no policy with that ID exists. Requires the serviceLevelAgreement:read permission.
QUERY
serviceLevelAgreementPolicy(serviceLevelAgreementPolicyId: ID!): ServiceLevelAgreementPolicyArguments
serviceLevelAgreementPolicyId
ID!
required
Returns
id
ID!
name
String!
description
String
targets
The SLA targets this policy applies. At most one per type.
createdAt
createdBy
updatedAt
updatedBy
Query
query ServiceLevelAgreementPolicy($serviceLevelAgreementPolicyId: ID!) {
serviceLevelAgreementPolicy(serviceLevelAgreementPolicyId: $serviceLevelAgreementPolicyId) {
id
name
description
targets {
id
type
minutes
warnBefore {
minutes
}
pauseOnStatusDetailTypes
businessHoursSchedules {
id
name
slots {
__typename
}
createdAt {
__typename
}
createdBy {
__typename
... on UserActor {
__typename
}
}
updatedAt {
__typename
}
}
}
createdAt {
unixTimestamp
iso8601
}
createdBy {
__typename
... on UserActor {
userId
user {
__typename
}
}
}
}
}Variables
{
"serviceLevelAgreementPolicyId": "id"
}Response
{
"data": {
"serviceLevelAgreementPolicy": {
"id": "id",
"name": "string",
"description": "string",
"targets": [
{
"id": "id",
"type": "FIRST_RESPONSE_TIME",
"minutes": 1,
"warnBefore": {
"minutes": 1
},
"pauseOnStatusDetailTypes": [
"WAITING_FOR_CUSTOMER"
],
"businessHoursSchedules": [
{
"id": "id",
"name": "string",
"slots": [
{
"__typename": "BusinessHoursSlot"
}
],
"createdAt": {
"__typename": "DateTime"
},
"createdBy": {
"__typename": "UserActor"
},
"updatedAt": {
"__typename": "DateTime"
}
}
]
}
],
"createdAt": {
"unixTimestamp": "string",
"iso8601": "string"
},
"createdBy": {
"__typename": "UserActor",
"userId": "id",
"user": {
"__typename": "User"
}
}
}
}
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