Types
FirstResolutionTimeServiceLevelAgreement
An SLA that tracks the time from thread creation until the thread is first marked Done. Reopening a thread does not start a new tracker.
object
FirstResolutionTimeServiceLevelAgreementImplements
Fields
id
ID!
firstResolutionTimeMinutes
Int!
This SLA will breach if the thread is not first marked Done within this many minutes.
pauseOnStatusDetailTypes
The thread status details that pause this first-resolution-time clock. Empty means the clock never pauses. Defaults to waiting for the customer.
useBusinessHoursOnly
Boolean!
businessHoursSchedules
The business hours schedules this SLA is tracked against. Empty if the SLA is tracked 24/7.
threadPriorityFilter
[Int!]!
threadLabelTypeIdFilter
breachActions
[BreachAction!]!
createdAt
createdBy
updatedAt
updatedBy
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