Types
ServiceLevelAgreement
A service level agreement (SLA) attached to a tier. Every thread belonging to the tier inherits the SLA and is tracked against its time target.
interface
ServiceLevelAgreementFields
id
ID!
useBusinessHoursOnly
Boolean!
If true, the SLA will only be tracked during your workspace's business hours. If false, the SLA will tracked 24/7.
threadPriorityFilter
[Int!]!
This SLA can only be applied to a thread if it has one of these priority values.
threadLabelTypeIdFilter
This SLA can only be applied to a thread if it has one of these label types.
breachActions
[BreachAction!]!
The actions to take when the SLA is about to breach and when it breaches.
createdAt
createdBy
updatedAt
updatedBy