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enumSingleValueMetricName

Values

service_level_agreement_compliance_frt
service_level_agreement_compliance_nrt
threads_first_response_time_median
deprecated
Use `threads_first_response_time` (percentile defaults to 50).
threads_resolution_time_median
deprecated
Use `threads_resolution_time` (percentile defaults to 50).
threads_all_time_count_done
threads_time_between_follow_up_responses_median
deprecated
Use `threads_time_between_follow_up_responses` (percentile defaults to 50).
threads_time_customer_waiting_median
deprecated
Use `threads_time_customer_waiting` (percentile defaults to 50).
threads_csat__percentage
threads_csat__count
agent_threads_first_response_time_median
deprecated
Use `agent_threads_first_response_time` (percentile defaults to 50).
agent_threads_time_between_follow_up_responses_median
deprecated
Use `agent_threads_time_between_follow_up_responses` (percentile defaults to 50).
agent_threads_resolution_time_median
deprecated
Use `agent_threads_resolution_time` (percentile defaults to 50).
agent_threads_time_customer_waiting_median
deprecated
Use `agent_threads_time_customer_waiting` (percentile defaults to 50).
agent_service_level_agreement_compliance_frt
agent_service_level_agreement_compliance_nrt
threads_first_response_time

Duration metrics whose percentile is chosen at request time via the percentile input field (default P50). These replace the deprecated *_median variants above.

threads_resolution_time
threads_time_between_follow_up_responses
threads_time_customer_waiting
agent_threads_first_response_time
agent_threads_time_between_follow_up_responses
agent_threads_resolution_time
agent_threads_time_customer_waiting